Terms + Conditions


Here we set out some terms about information on the Website, descriptions of Goods and how you use the Website.

Separate Notices and Disclaimers apply to your use of the Website. By accepting these terms and conditions you also agree to the Notices and Disclaimers.

We try to make sure that all information on the Website, including descriptions of our Goods, and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the Website as soon as reasonably possible, and if we reasonably think that such an error has affected your purchase of Goods we will try to let you know. However, because we take these steps we will not be liable to you for any errors on the Website.

You should bear in mind that buying clothing and accessories over the internet provides a different shopping experience to buying in-store. In particular, you acknowledge that:

  • The colours which are shown for the Goods on the Website will depend on many factors – including your display settings;

  • All sizes and measurements are approximate;

  • All Goods are subject to availability - we may not be able to supply your order;

  • Any delivery estimates given on the Website or by email are estimates only;

  • You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times.


Here we set out some terms which apply to your purchase of Goods from us through the Website.

You make an offer to purchase a product from us (your "Order") by completing the staged process on the Website as set out below:

  • Adding product to your basket

  • Checkout step 1 – login details

  • Checkout step 2 – address details

  • Checkout step 3 – payment details

  • Confirmation of order

Your Order only constitutes an offer to purchase Goods from us, and does not form a binding contract until accepted by us. Where you order more than one product your Order contains a series of offers for each product individually.

On receipt of your Order, we will send you an Order Confirmation email to the email address which you provide in the Order process. This Order Confirmation email will contain your Order number, details of the Goods ordered and the delivery option you selected. Note that this email is only to acknowledge that your order has been received, and is not acceptance by us of any offers to purchase Goods.

We must receive full payment of the price of the Goods before we can accept any offers. Where you select to pay by credit or debit card we will process the payment at the time of preparing your Goods for dispatch. If you select to pay via PayPal, we will process the payment at the time of the order being confirmed.

An offer made by you to purchase a product shall only be deemed to be accepted by us when we dispatch that product to you and send you an Order Dispatch email which includes details of the product. We reserve the right to refuse any offers in an Order prior to acceptance.

If a product is not available, we will include details of the unavailable product in the Order Dispatch or Out of Stock email. A product which is not available will not be included in the contract for a product which is dispatched.

Prices and charges on the Website are in UK pounds sterling. Delivery charges may apply and these will be displayed in the order process.

All prices are, unless otherwise stated, inclusive of VAT and other applicable taxes.

We do not currently deliver outside of the UK.


Here we set out the terms which govern your right to return any Goods that you do not want to keep.

You can, at any time within 14 days of receiving Goods from us, change your mind and return any Goods to us.

If you want to return any items, you must email us at nicola@fletchandmills.co.uk with order number and reason for return or exchange.

You must then, within 14 days of receiving the Goods, send the goods and return slip in a securely wrapped parcel to Fletch + Mills, 8 Dale Wood Road, Petts Wood, Kent, BR6 0BZ. Once you decide to return the Goods you must not use them and must take reasonable care of them while they remain in your possession. The Goods must be returned to us unused, intact, undamaged as soon as reasonably possible.

Refunds can take up to 14 days to process. We will refund to the payment card the price paid for the Goods returned to us on receipt of the returned items.

Your rights under this Part 3 are in addition to the cancellation rights under the Consumer Contract Regulations. If you wish to cancel please contact our customer care team on 07958 135 866 or email nicola@fletchandmills.co.uk within 14 calendar days from the day after the date on which your Goods are delivered. You should keep evidence of having given your cancellation notice, such as certificate of posting. You must then return the goods to us along with the returns slip as above. If you cancel your Order in this way you will be reimbursed the costs of the goods cancelled, plus postage if the entire Order is cancelled. You will be responsible for returning the goods to us at your cost.

Nothing under these terms and conditions affects your statutory rights.

We do not accept returns on any outlet items purchased.


    Here we set out some general terms that govern our relationship with you and purchases by you.

    We will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control (force majeure), including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.

    All notices which we need to give to you under these terms and conditions will be sent by us to your registered email address.

    These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the Goods. They supersede any previous agreement or understanding in relation to the subject matter hereof.

    They may only be varied where separately agreed in writing between you and us.

    If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.

    Save to the extent that you exercise your right as a consumer to bring an action in or rely on the laws of your country of domicile, the interpretation, construction, effect and enforceability of these terms and conditions shall be governed by English Law, and you and we agree to submit to the non-exclusive jurisdiction of the English courts for the determination of disputes.


    Promotional codes and competitions cannot be used in conjunction with any other offer which includes any item which has been reduced in price/s during sale. Any percentage discount is always applied to the order total which excludes any shipping costs.

    Fletch + Mills reserve the right in its sole discretion to amend these terms and conditions, exclude a person(s) from using said promotional code and / or discontinue the offer at any time.

    The winner of any competition will be selected at random and notified by email. Fletch + Mills’ decision is final. Your statutory rights are not affected. If you have any questions please send us an email to nicola@fletchandmills.co.uk


    These notices and disclaimers govern your use of the Fletch + Mills website, available at www.fletchandmills.co.uk, (the "Website") ("we", "us" and "our").

    We do our best to ensure that the information on the Website is accurate and helpful at all times. However, we cannot ultimately warrant the accuracy of any information and cannot be held liable for any use or reliance you may make of or put on it except as specifically agreed with us in any further agreement we may make with you in writing.

    We do our best to ensure that the Website operates properly at all times, but we make no warranties as to the availability or accessibility of the Website, and (save as otherwise set out in these notices and disclaimers) we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the Website.

    Any link (be it a hypertext link or other referral device) used on the Website is provided solely for the use and convenience of the visitor. The link does not represent any endorsement or recommendation by us and does not mean that we have any association with the linked website. We are not responsible for the content of any websites that have links with the Website or for the legal consequences of your entering into any contracts with the third parties that provide these linked websites and we do not accept any liability for any loss, damage, expense, costs or liability whatsoever incurred by you as a result.

    We will not be liable for any loss, damage, expense, costs, delays or other liability whatsoever (including without limitation any financial losses such as loss of profit) which you may incur as a result of any event beyond our reasonable control (including without limitation any failure of transmission, communication, computer or other facilities or your inability to access the Website for any reason or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium).

    Nothing within these conditions operates so as to exclude, limit or restrict our liability for death or personal injury.

    Where you deal as a consumer, nothing in the above exclusions affects your statutory rights.

    All Intellectual Property Rights and goodwill in or relating to the contents of the Website belong to either ourselves or to our suppliers.

    In particular, the trade marks displayed are registered and nothing contained in these conditions or the Website should be construed as granting by implication, estoppel, personal bar, or otherwise, any license or right to use any of the trade marks without our permission. However, copying and printing of those web pages which contain the trade marks is permitted within the scope of the license contained at below.

    You may download to a local hard disk and print extracts from the Website solely for personal, non-commercial use. You may also recopy downloaded extracts to others for their personal, non-commercial use.

    You may not reproduce part or all of the contents of the Website in any form unless it is for personal, non-commercial use.

    You may not copy or otherwise incorporate into or store in any other Website, electronic retrieval system, publication or other work any of the content of the Website in any form (whether hard copy, electronic or other).

    You may not frame or link to the Website or any part of it without our express permission.

    The interpretation, construction, effect and enforceability of this agreement shall be governed by English Law, and you and we agree to submit to the jurisdiction of the English courts for the determination of disputes.